One Hat Cyber Team

View File Name : Ticket.php

<?php

/**
 * Ticket, Open CXS ticket
 * 
 * @copyright Copyright (c) 2007 DotRoll Kft. (http://www.dotroll.com)
 * @author Zoltán Istvanovszki <zoltan.istvanovszki@dotroll.com>
 * @since 2017.06.20.
 * @package CXS_2.0
 */

namespace CXS;

class Ticket extends CommonComponent {

	/**
	 *
	 * @var string WHMCS API EP
	 */
	private $url;

	/**
	 *
	 * @var string WHMCS API user
	 */
	private $user;

	/**
	 *
	 * @var string Hashed WHMCS API password
	 */
	private $password;

	/**
	 *
	 * @var string Ssupend template
	 */
	private $suspend = null;

	/**
	 *
	 * @var string Notice template
	 */
	private $notice = null;

	/**
	 *
	 * @var string Restore template
	 */
	private $restore = null;

	/**
	 *
	 * @var int The department to open the ticket in
	 */
	private $deptid;

	/**
	 *
	 * @var array Subecjts
	 */
	private $subject = [];

	/**
	 * Init Ticket
	 */
	public function onConstruct() {
		$this->url = $this->di->get('config')->whmcs->url;
		$this->user = $this->di->get('config')->whmcs->user;
		$this->password = \md5($this->di->get('config')->whmcs->password);
		$this->deptid = (int) $this->di->get('config')->whmcs->deptid;
		$this->subject = (array) $this->di->get('config')->subject->toArray();
	}

	/**
	 * Open CXS ticket
	 *
	 * @param string $reason Reason
	 * @param string $hash Username
	 * @param string $LOG CXS result
	 * @param string $until Until
	 */
	public function open(string $reason, string $hash, string $LOG, string $until = '') {
		$this->push("Create $reason ticket to $hash");
		$this->log("Create $reason ticket to $hash");

		$clientId = $this->getClientId($hash);
		$additionalEmail = $this->getAdditionalEmail($clientId, $hash);
		$result = $this->whmcs(['action' => 'GetClientsProducts', 'clientid' => $clientId]);
		if (!empty($result['products']['product'])) {
			foreach ($result['products']['product'] as $product) {
				if ($product['name'] == 'Weboldal karbantartás' && $product['status'] == 'Active') {
					$additionalEmail[] = 'maintenance@dotroll.com';
				}
			}
		}

		$params = [
			'action' => 'OpenTicket',
			'deptid' => $this->deptid,
			'subject' => $this->subject[$reason] . ': ' . $hash,
			'message' => $this->getTicketMessage($reason, $hash, $LOG, $until),
			'admin' => true,
			'useMarkdown' => true,
		];
		if (!empty($clientId) && !\in_array('maintenance@dotroll.com', $additionalEmail)) {
			$params['clientid'] = $clientId;
		} else {
			$params['email'] = \array_shift($additionalEmail);
			$params['name'] = $params['email'];
		}
		if (!empty($additionalEmail)) {
			$params['cc'] = \implode(',', $additionalEmail);
		}
		$ticket = $this->whmcs($params);
		if (!empty($ticket['id'])) {
			$this->whmcs(['action' => 'UpdateTicket', 'ticketid' => $ticket['id'], 'status' => 'Opened by support']);
		}
		$clientId = null;
		unset($clientId);
		$additionalEmail = null;
		unset($additionalEmail);
		$params = null;
		unset($params);
		$ticket = null;
		unset($ticket);
		$result = null;
		unset($result);

		// Save a messages
		$messages = new \Messages();
		$messages->hash = $hash;
		$messages->hostname = $this->getHostname();
		$messages->reason = $reason;
		$messages->save();
		$messages = null;
		unset($messages);
	}

	/**
	 * Get WHMCS Client ID
	 *
	 * @param string $hash cpanel Username
	 * @return int
	 */
	private function getClientId(string $hash): int {
		$result = $this->whmcs(['action' => 'GetClientsProducts', 'username2' => $hash]);
		if (!empty($result['products']['product'][0]['clientid'])) {
			return (int) $result['products']['product'][0]['clientid'];
		}
		/* @var $contacts \CXS\Contacts */
		$contacts = $this->di->get('contacts');
		$owner = $contacts->getOwner($hash);
		if (!empty($owner)) {
			$result = $this->whmcs(['action' => 'GetClientsProducts', 'username2' => $owner]);
			if (!empty($result['products']['product'][0]['clientid'])) {
				return (int) $result['products']['product'][0]['clientid'];
			}
		}
		return 0;
	}

	/**
	 * Get CXS ticket body
	 *
	 * @param string $reason Message reason
	 * @param string $hash cpanel user
	 * @param string $LOG CXS resukt
	 * @param int $until Until
	 * @return string
	 */
	private function getTicketMessage(string $reason, string $hash, string $LOG, string $until): string {
		return \str_replace(['[UNTIL]', '[LOG]', '[SERVER]'], [$until, $LOG, $this->getHostname()], $this->getTicketBody($reason));
	}

	/**
	 * Get additional e-mail address
	 *
	 * @param int $clientId WHMCS Client ID
	 * @param string $hash cPanel user
	 * @return array
	 */
	private function getAdditionalEmail(int $clientId, string $hash): array {
		/* @var $contacts \CXS\Contacts */
		$contacts = $this->di->get('contacts');
		$recipients = $contacts->get($hash);

		if (!empty($clientId)) {
			$client = $this->whmcs(['action' => 'GetClientsDetails', 'clientid' => $clientId]);
			if (!empty($client['email'])) {
				$key = \array_search($client['email'], $recipients);
				if ($key !== false) {
					unset($recipients[$key]);
				}
			}
		}
		return $recipients;
	}

	/**
	 * Get predefined reply
	 * 
	 * @param string $type Ticket type
	 * @return string
	 */
	private function getTicketBody(string $type): string {
		if ($this->$type === null) {
			$replies = $this->whmcs(['action' => 'GetTicketPredefinedReplies']);
			if (!empty($replies['predefinedreplies']['predefinedreply'])) {
				foreach ($replies['predefinedreplies']['predefinedreply'] as $reply) {
					if ($reply['name'] == "CXS $type") {
						$this->$type = $reply['reply'];
					}
				}
			}
		}
		return $this->$type;
	}

	/**
	 * Call WHMCS API EP
	 * 
	 * @param array $postfields API params
	 * @return array
	 */
	private function whmcs(array $postfields): array {
		$ch = \curl_init();
		\curl_setopt($ch, \CURLOPT_URL, $this->url);
		\curl_setopt($ch, \CURLOPT_POST, true);
		\curl_setopt($ch, \CURLOPT_TIMEOUT, 100);
		\curl_setopt($ch, \CURLOPT_RETURNTRANSFER, 1);
		\curl_setopt($ch, \CURLOPT_SSL_VERIFYPEER, false);
		\curl_setopt($ch, \CURLOPT_SSL_VERIFYHOST, false);
		\curl_setopt($ch, \CURLOPT_POSTFIELDS, \array_merge($postfields, [
			'username' => $this->user,
			'password' => $this->password,
			'responsetype' => 'json',
		]));
		$data = \json_decode(\curl_exec($ch), true);
		\curl_close($ch);
		return $data;
	}
}